Legal Disclosures

2.1 Data Controller

DigitalCraftWorkix, registered at 128 66 Bagarfruvägen 49 Sköndal, Sweden, acts as the Data Controller for all personal data processed through our digital platforms, contact consoles, and project management systems.

2.2 Data Collection & Purpose

In accordance with Regulation (EU) 2016/679 (General Data Protection Regulation), personal contact data submitted via our consultation consoles, project briefs, or email correspondence is processed exclusively for the following purposes:

• Client communication and project delivery coordination
• Technical proposal generation and scope analysis
• Contractual agreement management and execution
• Statutory tax reporting and financial record-keeping
• Service improvement through anonymized usage analytics

2.3 Data Retention

Personal data is retained for the duration necessary to fulfill the stated processing purposes. Project-related data is retained for 5 years following the conclusion of the commercial engagement to comply with Swedish bookkeeping legislation (Bokföringslagen). Upon expiry, data is permanently deleted from all systems.

2.4 Data Security

We implement industry-standard technical and organizational security measures including TLS 1.3 encryption for data in transit, AES-256 encryption for data at rest, role-based access controls, and regular security audits. All data is hosted within EU-based cloud infrastructure in compliance with ISO/IEC 27001 standards.

2.5 Your Rights

Under the GDPR, you have the right to access, rectify, erase, restrict processing, object to processing, and port your personal data. To exercise these rights, contact us at [email protected]. We will respond to all requests within 30 calendar days.

2.6 Third-Party Data Sharing

DigitalCraftWorkix does not sell, rent, or distribute personal information to unauthorized third-party brokers. Data may be shared with essential service providers (payment processors, cloud hosting providers) solely for the purpose of delivering contracted services, and only under binding Data Processing Agreements (DPAs).

3.1 Scope of Engagement

All digital services, software deliverables, and engineering advisory packages provided by DigitalCraftWorkix are governed by explicitly contracted Statements of Work (SOW) executed between the Client and DigitalCraftWorkix. Each SOW defines the specific deliverables, timelines, and investment parameters for the engagement.

3.2 Intellectual Property Transfer

Upon complete settlement of all agreed commercial invoices, DigitalCraftWorkix assigns all worldwide intellectual property rights in the client-specific software deliverables, design tokens, source code repositories, and digital assets directly to the Client. This transfer is irrevocable and free from recurring license dependencies.

3.3 Payment Terms

Unless otherwise specified in the applicable SOW, invoices are payable within 14 calendar days of issuance. Late payments may incur an administrative fee of 2% per month on the outstanding balance. DigitalCraftWorkix reserves the right to suspend ongoing work if payment is not received within 30 days of the invoice date.

3.4 Project Cancellation

Either party may terminate an engagement with 14 days' written notice. Upon termination, DigitalCraftWorkix will deliver all work completed to date and invoice for the corresponding pro-rata portion of the agreed investment. Deposits paid prior to work commencement are non-refundable.

3.5 Limitation of Liability

DigitalCraftWorkix's total aggregate liability under any engagement shall not exceed the total fees paid by the Client for the specific service giving rise to the claim. DigitalCraftWorkix shall not be liable for indirect, incidental, consequential, or punitive damages arising from the use of delivered services.

4.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us recognize your browser, remember your preferences, and improve your browsing experience.

4.2 Essential Cookies

DigitalCraftWorkix utilizes strictly necessary cookies for core website functionality including session management, security token validation, and consent state persistence. These cookies are required for the website to function and cannot be disabled.

• cookie_accepted: Stores your cookie consent preference (localStorage)
• session_id: Maintains secure session state during active browsing
• csrf_token: Cross-site request forgery protection for form submissions

4.3 Analytics Cookies

With your consent, we may utilize anonymized analytics cookies to understand website usage patterns, page performance metrics, and user navigation flows. All analytics data is aggregated and does not identify individual users.

4.4 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may impair website functionality. By continuing to use our website, you consent to our use of cookies as described in this policy.

5.1 Refund Eligibility

DigitalCraftWorkix commits to delivering all services as specified in the executed Statement of Work. Refund requests are evaluated on a case-by-case basis under the following conditions:

• Failure to deliver contracted services within the agreed timeline due to circumstances within our control
• Delivered work that materially deviates from the agreed specifications and cannot be remediated within a reasonable period
• Duplicate billing or invoicing errors

5.2 Non-Refundable Items

The following are non-refundable: initial deposits paid to secure project scheduling, completed work that has been approved and accepted by the Client, third-party software licenses procured on behalf of the Client, and work terminated by the Client without cause.

5.3 Refund Process

To request a refund, contact [email protected] with your project reference number and detailed justification. All refund requests are reviewed within 5 business days. Approved refunds are processed within 14 calendar days to the original payment method.

5.4 Dispute Resolution

Any disputes arising from this refund policy shall be resolved first through good-faith negotiation between the parties. If resolution cannot be reached within 30 days, disputes shall be submitted to the competent courts of Stockholm, Sweden, in accordance with Swedish commercial law.